Refund Policy

DeviceFarm.io is a digital cloud infrastructure service delivered instantly upon payment. Because access to the virtual Android devices and associated compute resources begins immediately after a successful payment, all sales are final and no refund will be issued — whether partial, prorated, or full — regardless of usage, cancellation, satisfaction, or account status.

This policy applies equally to: monthly plan purchases, wallet recharges, time add-on packs, and any prorated upgrade amounts. By confirming a checkout on this platform you expressly acknowledge that you are buying a digital service with immediate delivery and that you waive any right of withdrawal, cooling-off period, or refund.

Plan purchases are one-time payments for 30 days of access. Your subscription does not renew automatically. Your card will never be charged again without you starting a new checkout session yourself. If you want to continue using the service after the 30 days expire, you must return to your dashboard and initiate a new payment manually.

If you upgrade to a higher plan before your current period ends, you pay only the prorated price difference for the days remaining in the current cycle. That prorated charge is subject to the same no-refund rule as any other payment on the platform.

A downgrade to a smaller plan takes effect at the next billing cycle. You keep the features of your current plan until it expires naturally. No cash refund is issued for the unused portion of the higher plan — the full value is delivered until expiration.

Wallet recharges and time add-on packs are non-refundable once purchased, including if no minutes have been consumed. Unused balances do not expire and remain available on your account as long as your account is active, so the value you paid for is always recoverable by using the service.

If the platform experiences downtime exceeding 4 consecutive hours during an active plan period and you could not access your phones, you are entitled to a prorated service credit (not a cash refund) applied to your next purchase. Credits are issued automatically when detected; contact support if you don't see one after a qualifying outage.

Opening a chargeback or payment dispute through your bank or card issuer, rather than contacting our support team first, constitutes a material breach of these terms and results in:

• Immediate suspension of all cloud phones and services associated with your account;
• Permanent account closure and loss of all unused wallet balance, add-on minutes, and data stored on the platform;
• Addition of the associated email, IP address, and device fingerprint to our blocklist, preventing future registrations;
• Recovery of the chargeback fee from the disputed amount, plus collection costs where applicable.

We retain full evidence of your checkout consent (IP address, timestamp, acknowledgement of these terms), service usage logs, and delivery of the digital service, all of which will be submitted to your card issuer to contest the dispute.

Before any dispute, contact us through the Telegram support link in your dashboard. We respond to every message, typically within a few hours. Most billing questions have a quick answer that does not require a refund — reach out first.

We may update this Refund Policy. Changes apply to charges made after the update; eligibility for prior charges always follows the policy in force at the time of purchase. The version that governs your purchase is the one linked from your checkout page on the day of payment.