Refund Policy

DeviceFarm.io is a digital cloud infrastructure service delivered instantly upon payment. Because access to the virtual Android devices and associated compute resources begins immediately after a successful payment, all sales are final and no refund will be issued — whether partial, prorated, or full — regardless of usage, cancellation, satisfaction, or account status.

This policy applies equally to: monthly plan purchases and their automatic renewals, wallet top-ups, time add-on packs, and upgrade charges. By confirming a checkout on this platform you expressly acknowledge that you are buying a digital service with immediate delivery and that you waive any right of withdrawal, cooling-off period, or refund.

Phones plans paid by card are monthly subscriptions that renew automatically: every month the same card is charged the plan's current price, until you cancel. Auto-renewal is on by default. You can switch it off at checkout, in which case your payment is a one-time payment for one month and is not renewed. An Automation add-on bought by card before October 12, 2026 keeps renewing the same way on that card until you cancel.

The Automation add-on is paid in crypto only, 30 days per payment, and does not renew automatically. Plans paid from your wallet (topped up by card or crypto) renew from your wallet balance every 30 days, as long as the balance covers the plan price, until you cancel. If the balance is short on the renewal date, the plan is not renewed and ends. No crypto payment is ever taken from you automatically: crypto only tops up your wallet, and only when you start the payment.

You can cancel anytime from the Billing page. Cancelling stops all future renewals, and you keep access until the end of the period you have already paid for. Cancelling does not refund the current period: there are no full or prorated refunds on cancellation. When the period ends, your phones stop and are permanently deleted 48 hours later, with their apps and data, unless you subscribe again.

If a renewal charge on your card fails, that subscription is marked past due, and only that subscription is affected: if the phones plan fails to renew, your cloud phones are stopped; if the Automation add-on fails to renew, automation is paused. You then have 48 hours from the renewal date to pay: we email you a payment link, and the same link is on the Billing page. If you pay within those 48 hours, the subscription continues; stopped phones are not restarted automatically, so you start them again from the dashboard. If the payment is still missing after 48 hours, the subscription is cancelled: for the phones plan, your phones are permanently deleted, with their apps and data; the Automation add-on simply ends.

If you upgrade to a higher plan before your current period ends, the new plan applies immediately and keeps your current end date. You pay the difference between the two monthly plan prices, charged at once; if more than one month of your current period is prepaid, that monthly difference is charged for the time left, counted in days. Renewals after that are at the new plan's price. The upgrade charge is subject to the same no-refund rule as any other payment on the platform.

A downgrade to a smaller plan takes effect at the next billing cycle. You keep the features of your current plan until the end of the period already paid. No cash refund is issued for the unused portion of the higher plan — the full value is delivered until the end of that period.

Wallet top-ups and time add-on packs are non-refundable once purchased, including if no minutes have been consumed. Unused balances do not expire and remain available on your account as long as your account is active, so the value you paid for is always recoverable by using the service.

If the platform experiences downtime exceeding 4 consecutive hours during an active plan period and you could not access your phones, you are entitled to a prorated service credit (not a cash refund) applied to your next purchase. Credits are issued automatically when detected; contact support if you don't see one after a qualifying outage.

Opening a chargeback or payment dispute through your bank or card issuer, rather than contacting our support team first, constitutes a material breach of these terms and results in:

• Immediate suspension of all cloud phones and services associated with your account;
• Permanent account closure and loss of all unused wallet balance, add-on minutes, and data stored on the platform;
• Addition of the associated email, IP address, and device fingerprint to our blocklist, preventing future registrations;
• Recovery of the chargeback fee from the disputed amount, plus collection costs where applicable.

We retain full evidence of your checkout consent (IP address, timestamp, acknowledgement of these terms), service usage logs, and delivery of the digital service, all of which will be submitted to your card issuer to contest the dispute.

Before any dispute, contact us through the Telegram support link in your dashboard. We respond to every message, typically within a few hours. Most billing questions have a quick answer that does not require a refund — reach out first.

We may update this Refund Policy. Changes apply to charges made after the update; eligibility for prior charges always follows the policy in force at the time of purchase. The version that governs your purchase is the one linked from your checkout page on the day of payment.